Our products are warranted for 1 year from the date of purchase. In order to consider a claim, it is necessary to fill out a form filing a "Warranty claim", which you can find on our website. While filling out the form, the RMA number is ascribed. You receive the info concerning the carrier and the address you are supposed to send the product. In justified cases, we allow to send it back at our own expense.

We would like to draw your attention to the fact that the pictures are not adjusted to a longtime exposure to a daylight (sunlight). The exposure of the photograph to a strong daylight may result in fading away of the photograph or a complete disappearing of it. If it is possible that the photographs may be exposed in such conditions, it is necessary to use a special protective surface which cuts off ultraviolet radiation. Such surfaces can be ordered in our shop as well. We draw your attention to the fact that frames are not watertight, therefore, they are prone to the contact with liquids. While cleaning the wood or aluminum frames with aggressive chemicals, the surface of the frame may be damaged including discoloration or corrosion pits. Therefore, if we are not sure that a chemical is safe, we advise you to carry out a test in an invisible place on the back side of the frame. Keeping a photo in a place where the level of wetness is relatively high can result in undulated photo, Passepartout and a warp of a wooden frame. In above-mentioned cases the claims are not accepted. The broken products, products with mechanical damages of the frames and broken panes cannot be returned.

RULES YOUR ACCOUNT HELP all rights reserved