Safety of delivery

We guarantee a very safe shipping methods. Each sent product is properly packed and completely underwritten. The packages are additionally secured with adhesive tape so as to assure you that nobody has opened them.

In case of any reservations concerning the condition of the package, we ask you to firmly refuse to pick it up.

At the moment of receiving the package, we ask you to check the content of it in the presence of the courier (the courier is obliged to be present at your checking the condition of the package). In case of any reservations, you should draw up a damage certificate, keeping 1 copy for yourself. In case of any problems concerning the condition of the package or products, you should let us know by filling out a contact form that you can find on our website. In your message we ask you to give the order number and tell us if you want a replacement or a refund. This is the only way that you can obtain money from a transport insurance.